Refund & Return Policy – MD Softech LLC

At MD Softech LLC, we are committed to providing high-quality products and a smooth purchasing experience. This Refund & Return Policy outlines the terms under which returns, refunds, and exchanges are accepted for both retail and wholesale customers across the United States.

Return Eligibility

We accept returns under the following conditions:

Items must be unused, unopened, and in original packaging
Return request must be made within 7 days of delivery
Products must be in resalable condition

Any items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products
Damaged items caused by customer misuse
Clearance or final sale items
Certain hygiene or personal-use products (if applicable)

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

We may request:

Photos or videos as proof
Order details for verification

Once approved, we will offer:

Replacement product, or
Full or partial refund (depending on the case)

Refund Process

After we receive and inspect your returned item:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method

Please note: Shipping fees are non-refundable unless the return is due to our error.

Wholesale Orders Policy

All wholesale sales are generally final
Returns are only accepted for:
- Damaged goods
- Incorrect shipments
Claims must be made within 48 hours of delivery

We strongly recommend inspecting all wholesale shipments upon arrival.

Return Shipping

Customers are responsible for return shipping costs unless the issue is caused by us
We recommend using a trackable shipping service
MD Softech LLC is not responsible for lost return shipments